How to fix a scheduled campaign that has not started sending in BuzzBlaster

If a scheduled BuzzBlaster campaign has not started sending, the most common reason is the one-time approval of a new organization. Your credits are safe while the campaign waits, and you can cancel it at any time before it sends.

Why does a new organization wait for approval?

BuzzBlaster checks campaigns for spam and unsafe links before they go out. For a new organization, a person on our team also approves its campaigns before they send. This protects your sender name and the phone networks from abuse.

While it waits, the campaign shows as Scheduled, like any other scheduled campaign.
If the approval comes after your chosen time, sending starts right after it.
Once your organization is approved, campaigns that pass the check go out at their scheduled time without waiting.

Planning your first big send? Schedule it a few hours ahead, or email support@buzzblaster.io before you send, so the approval does not delay a time-critical offer.

What else can delay a campaign?

Local time. The send time is the recipient's local time. A 10:30 campaign to the United Kingdom goes out an hour after a 10:30 campaign to Germany.
Organization on hold or unpaid balance. You would have seen "This organization is on hold" or "This organization has an outstanding balance" when you scheduled. Contact support.
Sending has started, the report is empty. Delivery reports from the phone networks arrive over time. See How to read your SMS delivery report in BuzzBlaster.

What you can do

Open Campaigns and check the time in the Scheduled list. It reads "each recipient's local time".
If you need to change something, click Cancel send. All credits come back and the campaign returns to Drafts.
If the campaign is time-critical, email support with the campaign name.

Questions

I paid but my credits show 0. The credits were used to schedule the campaign. You see them in the campaign's cost, not in your balance.

Some messages did not arrive. See How to find out why SMS were not delivered in BuzzBlaster.

My test message did not arrive either. See How to send a test SMS to your phone in BuzzBlaster.

Still stuck? Email support@buzzblaster.io, or open the account menu (top right) and click Contact support.